Terms & Conditions – OptiFi Technologies LLP

These Terms & Conditions govern your use of the website www.optifitechnologies.com and all transactions, services, and interactions with OptiFi Technologies LLP.

1. Definitions

“Company” refers to OptiFi Technologies LLP. “User/You” refers to any individual or entity using the website or services.

2. Services Offered

• IT Consulting & Support
• Cloud Hosting & Solutions
• Website & App Development
• Digital Marketing Services
• Software Licensing
• Online sale of physical goods via e-commerce

3. Account Registration

To access certain features, users may be required to register. You agree to provide accurate and current information and maintain confidentiality of login credentials.

4. Payments & Invoices

• All payments are securely processed via Razorpay or other authorized gateways.
• Invoices are shared after order confirmation or project initiation.
• Prices are inclusive of applicable taxes unless stated otherwise.

5. Delivery and Service Timelines

Delivery timelines for services and products are shared at the time of order or contract. Delays caused by third parties or force majeure events are not under our control.

6. User Responsibilities

• Ensure accuracy of information provided
• Comply with applicable laws
• Refrain from misuse or unauthorized access of the website

7. Intellectual Property

All content, trademarks, software, and design on this website are the property of OptiFi Technologies LLP. Any unauthorized use is strictly prohibited.

8. Limitation of Liability

OptiFi Technologies LLP will not be liable for indirect, incidental, or consequential damages. Maximum liability is limited to the amount paid for the specific service or product.

9. Third-party Services

We may use third-party tools or integrate external platforms. We are not responsible for third-party performance, policies, or outages.

10. Warranties and Disclaimers

We provide services with reasonable skill and care and to the specification agreed in writing for each engagement.

Except as expressly stated in a signed agreement, this website and its content are provided “as is”. We do not warrant that the website will be uninterrupted or error-free, that its content is complete or current, or that any result described will be achieved in your circumstances.

Content published here — service pages, articles and replies from the website assistant — is general information, not professional advice for your situation. It is not a quotation, not an offer, and nothing on this website forms a contract.

Hardware and third-party software carry the manufacturer's or licensor's warranty. We pass those through and assist with claims; we do not extend them.

11. Termination and Suspension

Either party may end an engagement in accordance with the agreement covering it. We may suspend or withdraw access to this website or to services where there is:

• Non-payment beyond the period agreed
• A breach of these Terms
• An attempt to gain unauthorised access, extract data at scale, or interfere with the website or the assistant
• A requirement to do so under the law

Where we suspend for non-payment we give notice first, except where the law or an immediate security risk requires otherwise. On termination, sums due for work already performed remain payable, and we return or delete your data as agreed in writing.

12. Refunds and Cancellation

Refunds and cancellations are governed by our Refund & Returns Policy, published at /refund-returns/, which forms part of these Terms. To raise a refund request, email info@optifitechnologies.com quoting the invoice number. If you are not satisfied with the outcome, the grievance route in our Privacy Policy applies.

13. Dispute Resolution

If a dispute arises, please contact us first at privacy@optifitechnologies.com. We acknowledge within 48 hours and aim to resolve within 30 days, and most matters are settled this way.

If a dispute is not resolved within 30 days, it shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Kannur, Kerala, the proceedings shall be conducted in English, and the arbitrator's award shall be final and binding on both parties.

14. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Subject to the arbitration clause above, the courts at Kannur, Kerala shall have exclusive jurisdiction.

15. Changes to These Terms

We reserve the right to modify these terms at any time. Updated terms will be posted on this page. Continued use of the site constitutes acceptance of changes.

Contact: support@optifitechnologies.com